After letting down the subscribers right at the height of England Vs. Croatia World Cup semifinal match, YouTube TV has found a way to apologize and is now offering it’s subscribers with a one-week free credit.
Multiple reports were coming that the apology mail or the discount mail from the YouTube TV had landed in their spam folder. If you are thinking that you didn’t receive any mail from YouTube TV after world cup outrage, then there are high chances that your discount mail might also had landed in the spam folder. Do give it a check.
However, it is not clear that whether every subscriber will be getting discount or just those people who reached out the company at the first place.
One-week free YouTube TV credit amounts to about $10, under the current $40/ month plan for new subscribers, while it is $35/ month for subscribers signed up before March 13, 2018.
YouTube TV world cup outage on Wednesday lasted for about an hour and the services were restored on 1 PM (pacific).
YouTube said in an email on Thursday, “We’re really sorry for the recent YouTube TV outage during the FIFA World Cup Semifinal. The company further added, “To help make this right, we’d like to give you a week of free service.”
The company also tweeted about the outage.
Hey everyone — sincere apologies for streaming issues with YouTube TV. The timing is horrible but we’re working to be up and running again ASAP!
— YouTube TV (@YouTubeTV) July 11, 2018
This was not the first time that YouTube had let down it’s subscribers and incidents like this have happened before also. The company’s services also went down during the NBA Eastern Conference Finals.
One thing for sure, the track record doesn’t seem to be good at all. But the good thing is the company is taking steps to correct their mistake and offering subscribers one week of free credits looks a good move.
Well, the subscribers can only hope that incident like this doesn’t happen again.
Stay tuned to ReportingAll.com for more tech updates. Do share your views about the semifinal match won by Croatia and outage.