Apple launches Keyboard Service Program for MacBook and MacBook Pro

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After receiving a lot of complains with its ‘butterfly’ mechanism built into the keyboards of the MacBook and MacBook Pro laptops, Apple has officially acknowledged the issues and launched the Apple Keyboard Service Program for the faulty MacBook and MacBook Pro laptops.

The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit.


Apple or an Apple authorized service center will provide service to eligible MacBook and MacBook Pro and will replace one or more keys of the faulty laptops free of cost. The repairing will be done after the examination of the machine’s keyboard and the service might even include the replacement of the whole keyboard.

Here are the eligible laptops for the Apple Keyboard Service Program:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)

Note: No other models are part of this program.

Complains regarding the keyboards in the new Apple MacBook and MacBook Pro have grown significantly in recent months. Some users even complained that the keyboard had failed entirely.

It’s good that Apple has finally taken steps to assist their customers and launched the Apple Keyboard Service Program.

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